Feature Friday – Ticket Automations

Friday is here – Happy Friday! Today we want to showcase Ticket Automations. This is a module that allows you to setup rules that do things like: IF a ticket is status “Waiting on Customer” AND is not updated in “48” hours, THEN publicly...

Feature Friday – Store Credit Updates

Happy October – we have some cool updates to share, Store Credit has been totally rebuilt! Store Credit used to be a field on the Customer that just said how much money they had – and then was deducted on an invoice like a “discount”....

Recent updates from RepairShopr for 2016-09-29

Hey there, Quick update – we just deployed a new Ticket Autoresponder feature! It’s an additional setting on your “Mailbox” (Admin, Mailboxes). We call this Per-Mailbox Autoresponders – now you can go to your Email Templates and configure...