Changes – tons of stuff for the last 3 weeks!

Wow.. What a blur. We’ve had a lot of great feature requests for the site and we’ve been racing to get many of them implemented! Google Calendar Sync! Add address line 2 Add quick-update for ticket status Some IE bug fixes Add multi location support back...

Security and Privacy

Hey all – we received a number of inquiries from our great beta users about how we handle security and privacy. We wanted to be ultra clear about it, and are in the process of creating proper documents to state how we feel about the issue. They are long...

Changes – lots of bug fixes – week of 2012-08-06

Hey all, we just released about 25 new builds in the last week and wanted to give a quick rundown of what was there. Signup form clarification – tried to illustrate what the subdomain is Admin tools for us Signup confirmation page can auto sign you in to your...

HowTo – a deep dive into computer repair shop workflow

This is the workflow that one shop has used for a number of years and so far seems to work really well.  It doesn’t get in your way, keeps communication high with your customers, and leaves a lot of room for interpretation of many of the steps. Reply in the...