January 29th, 2021 Release Notes

We updated the “Invoiced” Ticket status to be “Billing Status” instead. Learn more here. Bug fix: We fixed an issue with Recurring Tickets where the Ticket Priority and SLA associated with a Customer Contract did not carry over to tickets...

January 5th, 2021 Release Notes

We added the option to import next year’s holidays in the Business Hours module. Bug fix: We fixed an issue where navigating to the Customer Detail page would automatically direct to the Contact section. Bug fix: We fixed an issue where Hidden Comment Notifications no...