by Caitlin Good | May 6, 2024 | Release Notes
Windows Agent: 1.0.182.0 – 3/10/24 | Mac Agent: 1.13.572 – 3/22/23 Ticketing Resolved issue with recurring tickets not auto-associating specified assets to generated tickets Resolved issue with “Create ticket” button creating duplicate tickets...
by Caitlin Good | May 6, 2024 | Release Notes
Windows Agent: 1.0.182.0 – 3/10/24 | Mac Agent: 1.13.572 – 3/22/23 Ticketing Added ability to pause ticket timers Resolved issue with tools opening in existing tab when clicked instead a new tab Resolved issue where Pressing enter/return inside a canned...
by Caitlin Good | May 6, 2024 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 Ticketing Resolved issue with customers receiving two autoresponders after submitting a ticket via email Resolved issue where there was no clear method of un-assigning a ticket view as a...
by Caitlin Good | May 6, 2024 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 Ticketing Added pin a ticket comment Added ticket type as a ticket automation action Resolved issue with comment emails failing to send because of dark mode Resolved issue with ticket...
by Caitlin Good | May 6, 2024 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 Customer management Resolved issue where Address autocomplete was not initiating when entering an address in the customer’s profile File names are now correctly displayed in the...
by Caitlin Good | Nov 2, 2023 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Recurly account management link Adjust Invoice Statement PDF button to more clearly convey what it does Cannot View/Edit/Delete Portal User Permission Groups after initial 15...
