by Caitlin Good | Jul 31, 2023 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Add Contact Name to Additional Internal Ticket Notifications What’s updated Ticketing Resolved error on Ticket Index page where Ticket Tag edit modal drop-down field covered Save...
by Caitlin Good | Jun 30, 2023 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Ticket Tags Add Ticket Worksheets to Ticket Automation What’s updated Ticketing Added ticket comment subject column and selection to canned responses Removed admin menu from...
by Caitlin Good | May 31, 2023 | Release Notes
Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Added “Search All the Things” capability where invoice search results display most recent/newest to oldest descending order What’s updated Notifications Resolved initial email...
by Caitlin Good | Apr 28, 2023 | Release Notes
Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.9.469 – 10/21/22 What’s new Added ability to create a system message on the original ticket after it has been split Added ability to create new “month tags” for recurring invoice and invoice templates What’s...
by Caitlin Good | Mar 31, 2023 | Release Notes
Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.9.469 – 10/21/22 What’s new Added a new report: Ticket Time by Customer Added “Set SLA” Action to Ticket Automations Added ability for Ticket Automations to “run once” Added customer as condition to Ticket...
by Caitlin Good | Feb 20, 2023 | Release Notes
Windows Agent: 1.0.171 – 12/9/22 | Mac Agent: 1.9.469 – 10/21/22 What’s new Added ‘Customer’ to Ticket Saved Search Filters What’s updated Customer management Resolved error with $0 payments being allowed in Customer portal Lead management Resolved issue...
