by Caitlin Good | Sep 21, 2023 | News
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Made Internal Ticket Warnings Banner display on Ticket Detail for all Tickets on a Customer with Activated warning Added Assigned Contact as column in Customer Portal Ticket...
by Caitlin Good | Aug 31, 2023 | News
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s updated Ticketing Alphabetized “Invoice Modules” Dropdown on the Invoice Index Page Alphabetized “View” Dropdown on Tickets Index Page Removed “Ticket Custom Fields” link from the...
by Caitlin Good | Jul 31, 2023 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Add Contact Name to Additional Internal Ticket Notifications What’s updated Ticketing Resolved error on Ticket Index page where Ticket Tag edit modal drop-down field covered Save...
by Caitlin Good | Jun 30, 2023 | Release Notes
Windows Agent: 1.0.180.0 – 6/22/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Ticket Tags Add Ticket Worksheets to Ticket Automation What’s updated Ticketing Added ticket comment subject column and selection to canned responses Removed admin menu from...
by Caitlin Good | May 31, 2023 | Release Notes
Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Added “Search All the Things” capability where invoice search results display most recent/newest to oldest descending order What’s updated Notifications Resolved initial email...
