May 2023 Release Notes

Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.10.537 – 2/22/23 What’s new Added “Search All the Things” capability where invoice search results display most recent/newest to oldest descending order What’s updated Notifications Resolved initial email...

Apr 2023 Release Notes

Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.9.469 – 10/21/22 What’s new Added ability to create a system message on the original ticket after it has been split Added ability to create new “month tags” for recurring invoice and invoice templates What’s...

Mar 2023 Release Notes

Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.9.469 – 10/21/22 What’s new Added a new report: Ticket Time by Customer Added “Set SLA” Action to Ticket Automations Added ability for Ticket Automations to “run once” Added customer as condition to Ticket...

Feb 2023 Release Notes

Windows Agent: 1.0.171 – 12/9/22 | Mac Agent: 1.9.469 – 10/21/22 What’s new Added ‘Customer’ to Ticket Saved Search Filters What’s updated Customer management Resolved error with $0 payments being allowed in Customer portal Lead management Resolved issue...

Jan 2023 Release Notes

Windows Agent: 1.0.171 – 12/9/22 | Mac Agent: 1.9.469 – 10/21/22 What’s updated Asset management Resolved an issue with body text of the “Ticket Log” UI In the Asset Details page overflowing Resolved an issue with the “Select All” check box to top of...