Windows Agent: 1.0.173 - 3/15/23 | Mac Agent: 1.9.469 - 10/21/22 What’s new Added a new report: Ticket Time by Customer Added “Set SLA” Action to Ticket Automations Added ability for Ticket Automations to “run once” What’s updated Quickbooks & Xero Resolved...

Windows Agent: 1.0.171 - 12/9/22 | Mac Agent: 1.9.469 - 10/21/22 What’s new Added ‘Customer’ to Ticket Saved Search Filters What’s updated Customer management Resolved error with $0 payments being allowed in Customer portal Lead management Resolved issue with leads...

Windows Agent: 1.0.171 - 12/9/22 | Mac Agent: 1.9.469 - 10/21/22 What’s updated Asset management Resolved an issue with body text of the “Ticket Log” UI In the Asset Details page overflowing Resolved an issue with the “Select All” check box to top of...

Windows Agent: 1.0.171 - 12/9/22 | Mac Agent: 1.9.469 - 10/21/22 What’s new Added ‘Last Boot Time’ to ‘Asset Information’ table in main Overview Tab What’s updated Antivirus Resolved an issue where our Syncro MSI installers were returning false positive malware...

Windows Agent: 1.0.168.0 - 9/28/22 | Mac Agent: 1.9.469 - 10/21/22 What’s updated Customer management Resolved 504 timeout in browser console when clicking new appointment on customer detail Resolved issue where you cannot unselect all permissions and save with 0...

Windows Agent: 1.0.168.0 - 9/28/22 | Mac Agent: 1.9.469 - 10/21/22 What’s updated Invoicing Resolved issue of paid invoice emails not automatically being sent Ticketing Resolved issue of the ticket receipt template generating a “Ticket type” label with a ticket custom...

What’s updated Scheduled reports Resolved an error where emails created from scheduled reports were not applying the email body formatting Resolved an error preventing the internal recipient from being added to the “selected” column when creating a scheduled report...

What’s new Added ability to subscribe another technician to a ticket What’s updated Ticketing Resolved issue with tickets that are created via email are not being parsed as expected Splashtop Resolved error with incorrect session password Bitdefender Resolved issue...