We’ve rolled out a big update to how we handle labor products within our ticketing system. Now, you’ll be able to assign a default labor product on a per-technician basis. These settings will apply anywhere you can enter time onto a ticket, including...
As a technician, you’ve been able to assign yourself to a ticket, and today we’re enhancing that functionality. Now, technicians can subscribe other technicians to their tickets, simplifying the ticketing notification process even further. When subscribed...
RepairShopr now allows you to customize the order and visibility of tab items on a per-user level so you can optimize your workflows to match your own personal needs. That means technicians, billing admins, sales, and anyone else in your entire organization can...
We’re excited to announce we’ve updated how incoming ticket comments are handled within our platform. When a new ticket comment arrives, it will clearly denote who the comment originated from, which is particularly useful for knowing who responded when multiple...
RepairShopr has now added the ability to add ticket time and notes on behalf of a technician! The new capability allows MSP owners and billing admins to add missed time on tickets as part of their regular approve and post process. The feature requires a new security...
Hey RepairShoprs — Happy Friday! Today we are introducing a new path to speed up bundle creation and make it easier to build out Estimates and Invoices on-the-fly for your customers. You can now create Bundles directly from the Estimate and Invoice Detail pages....
