Product Enhancement: Subscribe Another Technician To A Ticket
As a technician, you’ve been able to assign yourself to a ticket, and today we’re enhancing that functionality. Now, technicians can subscribe other technicians to their tickets, simplifying the ticketing notification process even further. When subscribed...
Product Enhancement: Customize Tab Order Per User
RepairShopr now allows you to customize the order and visibility of tab items on a per-user level so you can optimize your workflows to match your own personal needs. That means technicians, billing admins, sales, and anyone else in your entire organization can...
Product Enhancement: Show Customer Name on Ticket Comments
We’re excited to announce we’ve updated how incoming ticket comments are handled within our platform. When a new ticket comment arrives, it will clearly denote who the comment originated from, which is particularly useful for knowing who responded when multiple...
Product Enhancement: Add Time on Behalf of a Technician
RepairShopr has now added the ability to add ticket time and notes on behalf of a technician! The new capability allows MSP owners and billing admins to add missed time on tickets as part of their regular approve and post process. The feature requires a new security...
