Windows Agent: 1.0.182.0 – 3/10/24 | Mac Agent: 1.13.572 – 3/22/23
Ticketing
- Added ability to pause ticket timers
- Resolved issue with tools opening in existing tab when clicked instead a new tab
- Resolved issue where Pressing enter/return inside a canned response with multiple line breaks jumps the cursor to the bottom of the window (Rich Text)
- Resolved ticket comment showing dozens of random attachments after copying a ticket comment from one ticket to another
- Resolved issue with Ticket Views filtering behaving in unexpected manner when navigating to page 2
Reporting
- Added Labor Rate as column on Ticket Time by Technician Report
- Resolved issue where Report Builder list summary table overlapped with footer on PDF
- Resolved missing location on Invoice Aging report CSV
- Resolved issue where ‘Load More’ button in the Tax report loads the whole table instead of the cells specific to the selected tax rate
- Resolved issue with adding customers to scheduled reports
Customer management
- Resolved issue with contact titles disappearing from the contact page
Communications
- Resolved issue with leads’ domain names cutting short after the “.” if there are more than four characters afterwards
- Resolved issue with SMS duplicating a message when email address is inserted
- Resolved mailbox dark mode
Inventory
- Resolved issue with adding multiple upsells in the product upsell UI at once
- Resolved issue with searching for products using the “Enter” key on the keyboard
Miscellaneous
- Resolved IP error when selecting documentation tab or creating new documents
- Resolved issue with outbound dropdown splitting in two when removing an entry
- Resolved issue with using to Command + Left click to open a search result in a new tab on MacOS Chrome & Firefox not behaving as expected
- Resolved mailboxes dark mode
