Windows Agent: 1.0.182.0 - 3/10/24 | Mac Agent: 1.13.572 - 3/22/23 Ticketing Resolved issue with recurring tickets not auto-associating specified assets to generated tickets Resolved issue with "Create ticket" button creating duplicate tickets if clicked more than...

Windows Agent: 1.0.182.0 - 3/10/24 | Mac Agent: 1.13.572 - 3/22/23 Ticketing Added ability to pause ticket timers Resolved issue with tools opening in existing tab when clicked instead a new tab Resolved issue where Pressing enter/return inside a canned response with...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 Ticketing Resolved issue with customers receiving two autoresponders after submitting a ticket via email Resolved issue where there was no clear method of un-assigning a ticket view as a default...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 Ticketing Added pin a ticket comment Added ticket type as a ticket automation action Resolved issue with comment emails failing to send because of dark mode Resolved issue with ticket replies not...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 Customer management Resolved issue where Address autocomplete was not initiating when entering an address in the customer's profile File names are now correctly displayed in the Attachments section on...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 What’s new Recurly account management link Adjust Invoice Statement PDF button to more clearly convey what it does Cannot View/Edit/Delete Portal User Permission Groups after initial 15 What’s updated...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 What’s new Made Internal Ticket Warnings Banner display on Ticket Detail for all Tickets on a Customer with Activated warning Added Assigned Contact as column in Customer Portal Ticket Section of main...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 What’s updated Ticketing Alphabetized “Invoice Modules” Dropdown on the Invoice Index Page Alphabetized “View” Dropdown on Tickets Index Page Removed “Ticket Custom Fields” link from the bottom of...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 What’s new Add Contact Name to Additional Internal Ticket Notifications What’s updated Ticketing Resolved error on Ticket Index page where Ticket Tag edit modal drop-down field covered Save button...

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23 What’s new Ticket Tags Add Ticket Worksheets to Ticket Automation What’s updated Ticketing Added ticket comment subject column and selection to canned responses Removed admin menu from recurring...