September 1st, 2020 Release Notes

You can now sort pending ticket charges on Invoices! For “Customize Text for Ticket Charges” and “Customize Text for Ticket Timer Charges” settings, only one can be enabled at a time to prevent issues where they override each other. Bug Fix: We...

August 19th, 2020 Release Notes

Automated Remediation and Ticket Automation lists are now sorted alphabetically. Bug Fix: We fixed a significant issue with signature pads not functioning correctly. We realize this was a major issue and the fix took longer than we expected. We apologize for the...

August 14th, 2020 Release Notes

We’ve added Business Hours as a condition in our Automated Remediation module within the MSP Add-On. We’ve added Business Hours as a condition in our Ticket Automations module. You can now see Estimate status in the Ticket Info section of a Ticket record. Bug Fix: We...