Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.9.469 – 10/21/22
What’s new
- Added a new report: Ticket Time by Customer
- Added “Set SLA” Action to Ticket Automations
- Added ability for Ticket Automations to “run once”
- Added customer as condition to Ticket Automations
What’s updated
Quickbooks & Xero
- Resolved Quickbooks and Xero sync delays at the beginning of the month
- Improved logic around retries when Xero sync fails
HTML
- Resolved issue with canned responses posting in reverse order
Customer management
- Resolved issue with the list of reports in the Customer section is not sorting alphabetically ascending
Ticketing
- Resolved issue with ticket comment email not being sent for tickets created via email despite setting “Ticket Comments – do not email comments by default” enabled in Ticket Preferences
- Resolved issue with Ticket Worksheets text field displacing and overflowing outside of container
Invoicing
- Added Validation to Invoice Payment Terms “Net Due in X Days” to prevent an invalid date from being used
- Added Date validation to Invoice Due Date on Invoice Detail to ensure a real date (Year) is selected
Reporting
- Applied logic for business name to appear by default to Ticket Time by Customer Report
- Add Rate Column to Ticket Time Report
