RepairShopr Blog

Stay tuned for news and updates
Windows Agent: 1.0.173 – 3/15/23 | Mac Agent: 1.9.469 – 10/21/22

What’s new

  • Added a new report: Ticket Time by Customer
  • Added “Set SLA” Action to Ticket Automations
  • Added ability for Ticket Automations to “run once”
  • Added customer as condition to Ticket Automations

What’s updated

Quickbooks & Xero

  • Resolved Quickbooks and Xero sync delays at the beginning of the month
  • Improved logic around retries when Xero sync fails


  • Resolved issue with canned responses posting in reverse order

Customer management

  • Resolved issue with the list of reports in the Customer section is not sorting alphabetically ascending


  • Resolved issue with ticket comment email not being sent for tickets created via email despite setting “Ticket Comments – do not email comments by default” enabled in Ticket Preferences
  • Resolved issue with Ticket Worksheets text field displacing and overflowing outside of container


  • Added Validation to Invoice Payment Terms “Net Due in X Days” to prevent an invalid date from being used
  • Added Date validation to Invoice Due Date on Invoice Detail to ensure a real date (Year) is selected


  • Applied logic for business name to appear by default to Ticket Time by Customer Report
  • Add Rate Column to Ticket Time Report