We’ve been working hard to help you adapt to the persisting economic challenges of our new social climate. We know that for the repair industry, a particular challenge has been the impact on retail, and we’ve been looking for creative ways to help you continue to serve your customers and even grow your business.
That’s why we’ve developed a new, easy-to-follow Mail-in Repair guide to help you continue to service your customers from a distance and even begin to access new customers that aren’t necessarily in your direct vicinity.
We’ve developed an in-depth video tutorial, along with a step-by-step slide deck that covers the same information. These detail out exactly how you can use RepairShopr to set up your very own Mail-in Repair flow in under one hour. At the end of this guide, you will have:
- Adjusted various settings and set up new automations within RepairShopr to ensure this workflow is efficient and seamless for you and your team (Ticket Custom Fields, Email Templates, Ticket Automations, Custom Widgets, etc.).
- Embedded a customized form on your company website that allows customers to quickly and easily begin the device repair request process from anywhere.
- Used our new ShipStation or ShipRush integrations to seamlessly create a shipping order from a ticket and do things like automatically send customer information into the shipping platform to create a label and automate sending tracking information to your customers.
- Tested the entire flow from A to Z to make sure it’s working how you’d like before launch.
… all in under an hour.
– The RepairShopr Team