We’ve gotten feedback from users who have been spending a lot of time reviewing the tickets from their staff, as they’d occasionally find tickets with uncharged time on them.
We’ve now added a new Admin Settings toggle to help with this. When enabled, any time a ticket is marked as resolved, your technicians will see a warning asking them if they’d first like to charge the remaining uncharged time on the ticket before proceeding. This should significantly reduce lost revenue due to paperwork errors like these ones.
To learn more about Ticket Charges within RepairShopr, visit our Ticket Settings Knowledge Base Article.
We hope this update helps save you time in your day-to-day workflow, and look forward to bringing you more updates soon!
– The RepairShopr Team